100% Satisfaction Returns Policy
Having trading experience over the years and we believe to our clients’ satisfaction, and because of this we do try as our primary goal for every client to be completely satisfied with every single one of the purchases. Knowing that every single article is hand made and we do try to bring the best possible quality result, the standards we set are rather high for this reason.
For Orders Shipped to the US:
Full refunds will be available for up to 30 days from the day you receive your order. If your return is in any way a result of an error by Nioras Shopping Store, we will refund you at the full extend mailing charges as well the product value.
If the return is not a result of an error by Nioras Shopping Store, you will be responsible for all shipping charges for the order and any costs associated with returning the item. You must send your return goods using Registered Mail. No refunds will be available after the 30-day period has expired.
Issuance of Credit:
If you have purchased by credit card, your card will be credited for the full applicable amount, right after of receipt of the returned merchandise. If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order (either online or by phone) for the product you would like to purchase.
Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at our Office in Athens.
No refunds or returns on custom orders.
We are not responsible for custom charges that might occur, after the shipment, in a country in the continent.
Damaged/Incorrect Products or Incomplete
At www.Scent-Of-Byzantium, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please immediately send an email to info@Scent-Of-Byzantium.com . In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs).
Cancelling/Modifying an Order
once you have placed an order, we are going to start the procedure of manufacturing and mailing the order. If any of our client changes his mind and wish to cancel the order BEFORE shipping the order that could be done without any obligation, just contact our Personnel in info@Scent-Of-Byzantium.com. Please note that no order may be cancelled or modified once it has been shipped. Therefore, it is generally not possible to cancel or modify an order once it has been submitted only our staff can do it.
Pricing Errors & Cancellations of Orders
www.Scent-Of-Byzantium.com reserve the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions apply:
PLEASE NOTE: No order is final until a representative of www.Scent-Of-Byzantium.com has confirmed or issued such a statement.
Shipping Information & Costs
The shipping charges will be calculated automatically from the system according to the option you will place for shipment, Greek Post Office service or UPS. Shipping costs for most items are based on the weight and volume of the item.
we will email you a tracking number so that you may track the progress of your package. Tracking numbers are only available with UPS service, Greek post office services does not apply tracking services...
our products are being shipped from Athens Greece and the Greek 19% VAT will be collected from the products, unless an official exportation will apply, in this case no Greek VAT will apply.
In the case of sales in the EEC, Greek VAT will not be a subject of collection with the proof of a valid VAT Registration Number.
Copyrights in General
Restrictions on the Use of the Materials in Our Web Site:
The www.Scent-Of-Byzantium.com website and all of its content are copyrighted materials, protected international copyright laws. The content on our website is the exclusive property of Panagiotis Nioras, Athens, GREECE. and may not be used for any purpose other than browsing, shopping, and using the information provided for your own private use and entertainment. Additionally, the www.Scent-Of-Byzantium.com name and logos are trademarks of Panagiotis Nioras. Note that any product, process or technology described in the website may be the subject of other intellectual property rights.
You agree not to copy, reproduce, or modify any part of www.Scent-Of-Byzantium.com This restriction includes copying, reproducing, or modifying any names, trademarks and logos which Panagiotis Nioras owns or has the right to use.
Artist Copyrights: All digital images contained in this website are under license by Panagiotis Nioras, Athens, GREECE and are available to any person for the express purpose of viewing the website. No image or portion of any image may be reused without the express written consent of Panagiotis Nioras, Athens, GREECE, and owner of the contest.
Panagiotis Nioras Personal Note.
We try our best to solve any problems that might occur and we willing to solve any problems that is going to appear, with the will of God everything is possible and easy to solve, and with the proper understanding we are trying to bring the best possible result for the satisfaction of our clients. Our team member is at your service to satisfy any your requests, either visiting our stores in Greece, or in the web visiting our on line store.
Sas Eyharisto ( Thank you)